Terms and conditions

Products and Services

YOLO Card:
The YOLO Card is the universal gift card offered by YOLO Cards. A YOLO Card is valid for 100 years from the date of issue and can be used for all gift cards, products, and experiences available on yolocards.dk.

YOLO Category Card:
A YOLO Category Card is a category-based gift card that is valid for 100 years from the date of issue. The gift card can be used for all available brands, products, and experiences within the chosen category.

For example, a YOLO Fashion Card can be used for brands within the fashion category, such as H&M, Hugo Boss, and Vero Moda. Similarly, a YOLO Travel Card can be used for travel-related brands and services such as Hotels.com, Booking.com, Ryanair, and Airbnb.

The selection of brands, products, experiences, and services within each category may change from time to time.

Selection of a specific brand or retail chain:
If the cardholder chooses a specific brand or retail chain, such as IKEA, McDonald’s, or Booking.com, a digital VISA card will be issued.

The digital VISA card can only be used at the selected brand or retail chain and is valid for 12 months from the date of issue.

Once a specific brand or retail chain has been selected, the choice cannot subsequently be changed.

Changes to the validity period:
YOLO Cards reserves the right to change the validity period for YOLO Cards and YOLO Category Cards with at least three years' notice. Any changes will be published on yolo.cards.

Right of withdrawal:
As a consumer, you have a 14-day right of withdrawal for online gift card purchases. If you wish to exercise your right of withdrawal, you must do so through YOLO Cards and in accordance with the section on the right of withdrawal below.

Ordering
You can order products from YOLO Cards in the following ways:

• Online
• Via e-mail (for business customers only)

Once you have entered into an agreement with us, we will store your order details. You can view your order details on the screen and in the order confirmation sent to your e-mail address. It is not possible to access the order confirmation subsequently via our website.

If you wish to receive a new copy of the order confirmation, please send an e-mail to hello@yolo.cards.

Payment
All communication is encrypted and certified. If in doubt, you can check the list of certified stores. You can pay with the following payment methods on yolo.cards: VISA, Maestro, MasterCard, Apple Pay, and Google Pay.

When paying with a payment card, you are always protected against misuse. In case of misuse, you have the option to reject a payment when you receive your payment statement. YOLO Cards uses an approved payment service that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

Delivery
All gift cards are digital and sent via e-mail within 24 hours.

When you redeem a YOLO Card, delivery of your new gift card will occur within 24 hours of ordering.

Contact customer service as soon as possible if your gift card has not been received as expected via e-mail.

Right of withdrawal
As a consumer, you have a 14-day right of withdrawal for gift card purchases. The right of withdrawal starts from the day you receive the gift card. If you wish to exercise your right of withdrawal, you must contact us within 14 days and inform us of your decision. Subsequently, we will cancel your purchase, and any reservations on your payment card will be released.

Please note that the right of withdrawal does not apply to business customers.

Complaints and Support
If you experience problems redeeming your gift card, please contact YOLO Cards customer service.

Customer Complaint Guide

• If you wish to submit a specific complaint, you can do so by sending an e-mail to hello@yolo.cards with "Complaint" in the subject line. You will receive an acknowledgment of receipt of your complaint within 3 working days.
• To ensure effective communication, please provide your e-mail address.
• Our Security Officer will then collect the necessary information about the case and assess your complaint in cooperation with relevant personnel. We strive to respond as quickly as possible, and if there are delays, we will keep you informed of the status.
• Our Security Officer will send you a written response with the assessment of your complaint to the e-mail address you provided.
• If you are not satisfied with the decision, the case can be escalated to a relevant authority.

Cookies and Privacy Policy
We collect your personal information for the purpose of delivering your ordered goods to you. The personal information is registered with YOLO Cards and stored for five years, after which the information is deleted. When we collect personal information via our website, we always ensure that it is done with your express consent, so that you are informed exactly what information is collected and why.

We use cookies on our website. A cookie is a small text file that records and stores your behavior on the site and identifies you as a user.

We use cookies to:

• Improve the usability of the website
• Analyze the use of our website and collect visitor statistics
• Administer the website and enable the use of e-commerce related features

By using our website, you consent to our use of cookies.

Read more about cookies and privacy policy here.

Limitation of Liability
YOLO Cards cannot be held responsible for delays or non-delivery due to force majeure, including natural disasters, war, strikes, pandemics, or other events beyond our control. We reserve the right to cancel an order in such cases.

Personal Data Policy
When you shop on yolo.cards, we collect personal information necessary to complete your order, such as name, e-mail address, and payment information. We process all your information in accordance with our privacy policy and applicable data protection legislation. Please read our privacy policy for further information on how we handle your data.

Changes to Terms and Conditions
YOLO Cards reserves the right to change these terms and conditions without prior notice. Any changes will take effect from the time they are published on the website. The terms and conditions applicable at the time of your order will be the terms that apply to your order.

Contact Information
If you have any questions or require further information about our terms and conditions, you can contact us at:

YOLO Cards
Gcard ApS
Haraldsgade 33, 2. tv
2200 København N
Denmark
E-mail: hello@yolo.cards